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Amazon Logistics named greatest provider 2021


Amazon Logistics has gained the highest spot in MoneySavingExpert’s (MSE) annual UK parcel supply ballot. It’s the primary time that Amazon Logistics is taken into account the perfect provider by shoppers on this ballot. The corporate replaces final yr’s winner DPD Native.

Final yr, new warehouses areas within the UK grew with 60 %. This reveals that ecommerce has been quickly rising throughout the nation, with carriers doing the identical. For its annual ballot, MSE requested customers to fee their expertise of parcel supply companies they utilized in 2021. The ballot was carried out in early January 2022 and acquired greater than 9.000 responses from readers.

5 out of 17 higher rated

Amazon Logistics was voted as the perfect parcel provider, changing final yr’s winner DPD Native, which now got here in third. DPD UK remained in second place for the second yr in a row. Moreover, 5 out of 17 companies acquired higher scores on this yr’s ballot.

‘Amazon Logistics replaces final yr’s winner DPD Native.’

CitySprint acquired the bottom ranking (12 %), whereas its predecessor Hermes dropped down 2 locations to 16the place. Yodel stays within the backside three for the seventh yr working.

‘Powerful yr for parcel carriers’

Chris Newlands, information and investigations editor at MSE, commented, “There’s little doubt that this previous yr has as soon as once more confirmed to be very robust for parcel supply companies, particularly with some workers compelled to self-isolate. However sadly, we proceed to listen to of lacking, late, broken and dumped parcels – so it’s vital for shoppers to make use of their rights and vote with their toes when companies don’t ship the products.”

Commenting on the outcomes, Kerry-Anne Lawlor, nation director of Amazon Logistics, stated, “We’re delighted that this survey acknowledges the arduous work of the unbelievable Amazon workers and impartial supply companions who come collectively to supply quick, dependable and secure supply for our prospects on daily basis.”

Parcel companies ranked from greatest to worst

See the complete MSE ballot rating under:

2022 rating (2021 rating) Nice (2021 end result) OK (2021 end result) Poor (2021 end result)
1. Amazon Logistics (3) 60% (61%) 34% (34%) 7% (6%)
2. DPD (2) 61% (68%) 28% (24%) 11% (8%)
3. DPD Native (1) 60% (71%) 25% (20%) 14% (10%)
4. Royal Mail (4) 55% (49%) 34% (36%) 11% (15%)
5. DHL (5) 40% (43%) 48% (46%) 12% (11%)
6. CollectPlus (6) 41% (41%) 46% (46%) 13% (13%)
7. Parcelforce Worldwide 42% (41%) 43% (42%) 15% (17%)
8. UPS (8) 38% (42%) 41% (39%) 21% (18%)
9. FedEx UK (7) 36% (40%) 44% (44%) 20% (16%)
10. APC In a single day (10) 32% (33%) 47% (46%) 21% (20%)
11. DHL Parcel UK (11) 30% (31%) 48% (45%) 23% (23%)
12. UK Mail (12) 26% (27%) 52% (50%) 22% (22%)
13. DX (15) 24% (25%) 46% (43%) 29% (32%)
14. TNT (13) 18% (23%) 54% (52%) 28% (25%)
15. Yodel (16) 26% (23%) 33% (36%) 41% (41%)
16. Hermes (14) 28% (35%) 24% (26%) 48% (39%)
17. CitySprint (17) 12% (11%) 54% (58%) 34% (31%)

 

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