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Hear from Cisco World Advocate Awards “CX Ambassador of the 12 months” winner, John Pell


In November 2021, Cisco’s World Advocacy workforce hosted the primary ever Cisco World Advocate Awards occasion. We celebrated the top-performing buyer and accomplice advertising and marketing advocates in Cisco’s advocacy communities throughout ten classes—placing the highlight on the superb work they proceed to do for Cisco. We’re excited to carry you a particular Gateway Triangle podcast collection, the place we get to know our World Advocate Award winners and listen to their tales!

John Pell, an Advisory Answer Guide at ServiceNow, joined us for this particular episode. John received the CX Ambassador of the 12 months Award in 2021 for his work with the Cisco CX workforce. John has beforehand labored side-by-side with Cisco to improve his clients’ Contact Middle platform to construct and migrate from their previous platforms to new ones. John’s work now revolves round serving to new and current clients uncover their enterprise wants and implement ServiceNow’s software program to assist them accomplish their targets. One undertaking that caught our consideration was constructing a program that helped staff adapt to the pandemic.

As John defined, “One of many issues that ServiceNow did final yr was construct a COVID vaccination program. We had been capable of automate the reserving system that allowed the general public to go in and schedule a vaccination.”

ServiceNow additionally works to construct secure office applications that permit staff to soundly work from the workplace. John’s work is powering Hybrid Work for his firm and his clients. Probably the most spectacular half is that they’re executing on these tasks in a matter of weeks!

The worth of advocacy with Cisco

John clearly excels in his work, however he’s additionally a standout advocate for Cisco. He shared with us that he indicators in to the Cisco advocacy group as a part of his morning routine to have a look at content material that’s related to him. He says that he finds data there that he wouldn’t have in any other case discovered about, which is superb to listen to. John additionally provides excellent worth again into our group together with his considerate and insightful suggestions. He supplies data to his friends and actually fosters a way of group.

“One of many issues that I discover most partaking and helpful about Cisco’s advocacy group is the way in which that it collates the knowledge of Cisco merchandise,” John defined. “It’s the way in which that it’s offered in that bite-sized format. It’s the truth that you possibly can drop in and spend 5 minutes to study one thing beneficial. If this wasn’t there as a platform to have interaction with, I wouldn’t have discovered about some necessary data.”


If you already know John, then it’s no shock that he received an award with us. We’re so blissful to rejoice his work! Tune in subsequent time for extra from our Cisco World Advocate Awards 2021 winners!

Watch extra advocate interviews

You may take pleasure in this interview with Andrea West, our buyer advocate.

Be part of us!

For these Cisco clients who haven’t but joined our Cisco Insider Advocates group, think about doing so. You’ll be capable of:

  • Join with friends in a gamified, on-line group
  • Have a chance to fulfill with Cisco’s executives
  • Share your suggestions, questions, and greatest practices
  • Get entry to ‘insider’ content material and sources
  • Develop your skilled and private model
  • Amplify your organization’s success story with Cisco expertise

Able to get began? Head over to the




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