Tuesday, July 5, 2022
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Liang Feng shares a day within the life as a drone supply lead


Drone supply appears to be the new subject as of late. Alphabet’s Wing and Flytrex each have plans to launch (or have already launched) drone supply operations in Texas. Zipline, which in 2021 introduced plans to launch medical deliveries in Utah, this 12 months additionally introduced medical deliveries in North Carolina. And a relative newcomer to the drone supply house, Irish firm Manna, now says it additionally has plans to launch within the U.S. this 12 months.

Liang Feng Manna drone delivery
Photograph courtesy of Liang Feng.

With all these drone deliveries comes a brand new slew of jobs to truly handle all these drones. However what does managing drone deliveries really entail? Liang Feng, who has been a Business Operations Lead at Manna since August 2021, sat down with The Drone Lady to share a behind-the-scenes view into what really goes into drone deliveries.

Feng, who is predicated in Eire, spent seven years earlier than becoming a member of Manna at CarTrawler, which is a supplier of automobile rent and mobility providers. Earlier than that, she spent 14 years at resort big Hilton.

This interview was edited for readability and size. Have you learnt an superior drone woman I ought to profile? Contact me right here.

Drone Lady: What do you do at Manna?

Liang Feng: My position at Manna is main the industrial operation perform. I work with many groups throughout the corporate to outline our playbook. I work very carefully with the core capabilities, reminiscent of operation, industrial, product, finance, and many others.

Drone Lady: What’s a standard work day in your life like for you?

Liang Feng: Not a single day is similar for me, however I actually get pleasure from it as I get uninterested in loads of routine work. I really feel like a journalist within the firm generally, as I’ve to collect totally different items of knowledge with a view to construct our playbook. An important a part of my job is knowing their workflows and gathering information/analytics. This permits us to develop scalable and automatic processes, one thing that is essential to our firm. 

DG: What drew you to work within the drone trade?

LF: I used to work within the journey tech trade with Bobby Healy, our founder and CEO. When he began to speak about his drone supply concepts in 2018 I assumed he was loopy, however it additionally made me tremendous inquisitive about how loopy this may be.

I couldn’t assist however comply with the progress of Manna for years. So, it was a simple resolution after I received the decision from Bobby final 12 months asking if I’m prepared to affix the “craziness and enjoyable”.

DG: Wow, that’s superior to already know in regards to the workforce you’d be becoming a member of!

LF: It has been an amazing journey up to now, even my youngsters are tremendous and have began to imagine that my job is actual. 

Liang Feng kids drone delivery
Liang Feng shares an image of her youngsters once they noticed a Manna supply drone flying for the primary time. Photograph courtesy of Liang Feng.

DG: Okay, so your youngsters like it. However what are the challenges coping with most people, or issues that most people doesn’t perceive?

LF: When folks have the “3 minutes supply time” of their thoughts, they usually overlook that this doesn’t embody the time wanted for the restaurant or store to organize the meal and for the meal to then be loaded to the drone. We do loads of buyer schooling and engagement to bridge this hole. 

DG: Yeah, for what it’s price, I’m all the time skeptical when folks really say “the merchandise could be at my door in three minutes,” as a result of it’s extra just like the flight itself takes three minutes.

LF: It didn’t take lengthy for many of our customers to grasp and adapt to drone supply. As quickly as folks received used to it, the expectation of the velocity of supply simply went by the roof.

DG: And also you’ve performed tons of deliveries, past simply one-off exams.

LF: We’ve delivered lots of of orders in simply 3 months at our Balbriggan operation.

DG: One cool factor in regards to the drone trade is that it attracts folks from all kinds of backgrounds, whether or not it’s manned aviation, robotics or one thing utterly totally different. You’ve a novel background your self

LF: I’ve a industrial operation & partnership background in journey tech, however what I do now is a bit more sophisticated than simply the traditional B2C or B2B arrange. There may be a lot to contemplate when you might have the drone flight operation, from enormous manufacturers like Tesco/Samsung to native small companies, to prospects.

DG: What’s probably the most difficult a part of your job?

LF: Essentially the most difficult a part of my job is making the operation and industrial “marriage” work. This includes continually evolving new concepts and processes with a view to make issues seamless and easy. I actually get pleasure from this, in any case, fixing challenges is basically satisfying.

DG: What’s probably the most stunning side of your job?

LF: Earlier than I joined Manna I assumed I might get to fly a drone and have a type of cool controls in my arms, however then I spotted even our drone pilots don’t get to make use of the sticks a lot because it’s absolutely autonomous.

DG: They usually’re solely getting extra autonomous! Talking of, the place do you see your self and Manna a 12 months or two from now?

LF: I will likely be working with the workforce to roll out our drone supply providers in a number of areas, together with Eire, the U.S. and different worldwide areas.

DG: In the event you might have a supply drone convey you something proper now, what would it not be?

LF: Bubble tea, any sort of bubble tea. It’s exhausting to make good bubble tea at dwelling. That is all the time on my checklist of potential choices.  

Study extra about Manna, which is ready to reach within the U.S. with drone deliveries this 12 months, right here. And if any superior drone women I ought to profile, please contact me right here.



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