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New Cloud Supplier accomplice advantages – Assist Readiness Coaching and Cloud Supplier Assist Entitlement


VMware Cloud Supplier companions in VMware’s Companion Join program play a singular function within the VMware ecosystem: They’re customers of our services and products, and they’re additionally the operators of those providers in direction of their finish customers and clients.

As such, our Cloud Supplier companions in our license rental and Managed Service Supplier routes to market present help in direction of their finish clients, but in addition work together with VMware’s International Assist Providers (GSS) to maintain their providers up and operating.

As of Could 16, 2022, we’re offering our VMware Companion Join Cloud Supplier Companions entry to VMware’s Assist Readiness Coaching, which offers entry to the identical curriculum VMware help engineers are benefiting from.

As well as, Cloud Supplier Companions may have entry to new devoted Assist Entitlements which are being assigned to their Entitlement Accounts over the course of the approaching weeks.

What’s Assist Readiness Coaching?

Assist Readiness Coaching represents in-depth troubleshooting coaching (also called ‘Stage 200’ coaching) that has been developed by VMware’s Assist Group for in-house help engineers.

This allows our companions to offer degree 1 and degree 2 help in direction of their finish clients, in addition to ensuring that help requests that want VMware’s assist get resolved extra rapidly.

The record of obtainable trainings, grouped by product class might be discovered within the Assist Companion Coaching and Certification Necessities Information. We’re usually including new trainings. These will probably be added to the information as they change into obtainable.

Qualifying companions can register for these on-demand, on-line trainings totally free, utilizing the hyperlinks on this information.

Companion Assist Entry with new Assist Entitlements

As a part of the phrases of VMware’s Cloud Supplier accomplice packages, companions have entry to VMware’s Enterprise-Class Manufacturing Assist.

We’re including new help entitlements for Cloud Supplier Companions. By opening a help request with the brand new help entitlement, VMware help engineers present devoted concentrate on Cloud Supplier and Managed Service Supplier Companion’s help requests.

This help entitlement is being assigned to every accomplice’s entitlement account over the course of the weeks following this announcement. Companions can monitor their account particulars within the Buyer Join portal for these updates.

How you can get began



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