RightIndem deploys enterprise-grade conversational AI to simplify buyer claims course of



RightIndem, an world insurance coverage expertise firm, has labored with Bristol-based Amdaris to simplify its buyer onboarding course of through growing enterprise-grade conversational Synthetic Intelligence experiences.

The expertise, constructed with the Microsoft Bot Framework, helps to make the claims course of far simpler for purchasers whereas offering an efficient resolution that enables for the automation of key selections.

Based in 2015, RightIndem prides itself on delivering a drastically improved claims expertise to its prospects. Its bot platform empowers customers to rapidly put in a declare to insurance coverage firms with out chatting with anybody on the telephone. And, with this technique set as much as take care of smaller claims, insurance coverage firms lower your expenses by liberating up declare handlers to take care of the extra complicated claims over the telephone.

After deciding on Amdaris, RightIndem was in a position to increase its workforce’s experience and scale its present developer experience. The platform was delivered in round 12 months, and prospects now have entry to a simplified onboarding course of. The RightIndem workforce has seen a ten/10 consumer suggestions rating because the implementation, which was delivered with high quality and precision.

Ben Burt

Ben Burt, director of expertise, RightIndem, feedback, “Working with Amdaris has been a game-changer for us. The workforce has accelerated the event of the RightIndem platform, whereas offering an excellent degree of service and immediate help.

We wanted a trusted companion to assist obtain our quick development technique, and selected Amdaris due to the flexibility to scale up our prolonged software program growth groups as and when required. This workforce works collaboratively, rapidly and iteratively, which helped us meet supply deadlines and considerably improve the pace to market.”

Vlad Nanu, co-CEO at Amdaris, provides, “Through the use of the Amdaris Method of delivering distinctive software program and other people, now we have been in a position to adapt rapidly to the newest and best techstack, working along with the RightIndem workforce to construct on their present capabilities. The corporate has an bold roadmap and it was nice to be a part of this journey.”

Nanu concludes, “The Microsoft Bot Framework offers intensive options for the continued growth of the RightIndem resolution, to make life simpler for claims handlers. There are many growth alternatives, and we view our work as far as the start of many enhancements for RightIndem.”

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